Delivery Information

How Long Do Orders Take to Ship?

We ship most orders the same day if ordered before 3 p.m. PST; all orders ship within 24 hours (Mon-Fri) unless you are notified of a problem with the order. We ship via UPS; this can take up to 7 business days to reach international customers, depending on local customs. Domestic orders will depend on your location and choice of shipping method.

How Long Do Orders Take to Arrive?

Please use the following maps to check.


Any Information for International Shipping?

International orders are shipped using UPS or USPS. When shipping UPS, it should take approximately 2 - 5 business days to reach you in most cases, depending on your customs offices. When Shipping USPS, it can take up to 16 days in some instances, depending on your customs offices. Any customs fees, duties or taxes etc. are based upon your specific country's import laws and are assessed by local customs. Any additional duty taxes or fees are to be paid by the receiver. If you wish to find out the exact rate of duty tax in your country, you can contact your local customs or postal office.

Are There Any Fees Involved to Ship?

Yes, a reasonable handling fee will be charged based on your total.

How Do I Check The Status of My Order or Track My Shipment?

Login to your online account at our store (; there may be a slight delay between placing your order and the updated information appearing in your order history. However, information is updated daily. You will also receive a shipping confirmation email from UPS QuantumShip which will include your tracking number for all domestic orders.

How will my order be shipped if I want it shipped to a PO Box / FPO / APO address?

We will not ship to a PO Box.

Can I use my Fed Ex or DHL Account instead of shipping with UPS?

Sorry, the answer is no.